Sunday, November 6, 2011

Sometimes Easy Things Become Difficult

About five minutes ago, I was preparing to write a blog post about how nice it is when everything comes together and every single party goes off without a hitch.  Now, don't get me wrong, part of being the best New York birthday party planning service is that we have to be quick on our feet, expect the unexpected, and react quickly to changing circumstances, but part of what we do best is planning out the perfect event.

However, no sooner did I prepare to write than I noticed my phone begin blinking rapidly.  Now, we always have someone on-site, but part of being the best in customer service means always being available for every client on a personal level, regardless of who we have on staff.  So, despite it being after midnight, I knew that it was important to move quickly and respond in a manner that reflects our commitment to people.

The first issue was a relatively simple one, where the door guy failed to check the list properly.  It is amazing how something so simple can undo hours of planning and throw a wrench in things, but luckily we were able to get it taken care of on-site quite quickly.  This one was especially troublesome though because it was one of our VIP clients and good friends, and that is absolutely the last person we want to have any type of issue at an event.  Sorry Jessica, you know we love you!

The next issue was a relatively simple one as well, and involved someone asking where to go to get their complimentary bottle.  It was a simple manner to send them to the right person, and the party was extremely happy and thankful for our quick response.

One thing I have learned is that you can plan perfectly and cover all the bases, and things still will not always go according to plan.  I think that is the point in time where a company can truly distinguish itself from the competition by reacting in a quick, professional, and courteous manner.  Issues will arise and mistakes will happen, but taking care of the customer always has to be the number one priority.